CAIRO, June 4 (MENA) - Prime Minister Mostafa Madbouli has emphasized the need to maximize efforts of the Unified Government Complaints System; given its vital role as a link between citizens and government agencies.

The prime minister made the remarks as he reviewed a detailed report about the Cabinet's Unified Government Complaints System’s work during May 2025.

The report was compiled by the system director Tarek el Refaei.

Refaei said the system received approximately 182,000 complaints and requests in May.

Established by Presidential Decree No. 314 of 2017, the Unified Government Complaints System provides a two-way communication channel between the government and its citizens. The system aims to improve service delivery, address citizen concerns, and foster a more responsive government. (MENA)

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